The ground floor visitor centre, gift shop and ‘Story Of Rye’ Town Model Sound and Light Show are fully wheelchair accessible.
The Old Pier Penny Arcade is situated on the first floor of the centre, and is accessed by two flights of stairs.
There are no public bathroom facilities available in the center. However, public toilets maintained by Rother District Council are available directly opposite the Heritage Centre adjacent to the Strand Quay Car park.
A RADAR key for the disabled toilet is available from the counter staff on request.