Ticket Terms, Entry Terms & Refund Policy

Story of Rye Sound and Light Show

Children under ** must be accompanied by an adult.

Rye Heritage Centre reserves the right to refuse entry.

Tickets are only valid for admission to one standard showing within 60 days of ticket purchase and are not transferrable.

Refunds for pre-booked tickets cannot be given except in exceptional circumstances at the Manager’s discretion.

At busy times you may have to wait for the next available showing – shows normally run at half-hour intervals throughout the day with the last show commencing no later than 25 minutes before closing.


RHC places great importance on the safety of its guests and endeavours to ensure that its high standards are met by all persons visiting. Please assist us in ensuring our Attraction and its facilities remain a safe place in which to enjoy fun and exciting experiences. 

In these terms and conditions of entry (“Entry Conditions”), the following definitions shall apply: 

Attraction: The Rye Heritage Centre or any part of it;

RHC/Rye Heritege Centre/’Us’/’We’/’Our’: Rye Heritage Centre Charity registered in England and Wales, whose registered office address is at Strand Quay, The Old Sail Loft Rye, Rye TN31 7AY;

Ticket: A valid ticket allowing the holder entry to the Story Of Rye Sound & Light Show.

Guests are admitted to RHC subject to the following Entry Conditions.  By purchasing or using a Ticket, guests agree to comply with these Entry Conditions. 

Any person who does not comply with these Entry Conditions may be removed from the Attraction by RHC personnel, security or police officers, without any right to a refund.  This is without prejudice to any claim that we may have against such a person or arising out of their actions.  Whilst inside the Attraction, all guests must comply with any reasonable instructions given to them by RHC personnel or any third party instructed on our behalf. Acting reasonably, RHC reserves the right to vary these Entry Conditions at any time without prior notice.

By entering RHC, guests accept that they have a duty to take reasonable steps to ensure their own safety, taking into account any personal medical conditions.  All persons in and around RHC should behave in a safe manner at all times.

Our commitment to providing a service:

RHC will endeavour to ensure that the Story Of Rye Town & Light Show and other attractions are available for use by guests at RHC as much as possible. However, we reserve the right, without prior notice, to close and change the programme of attractions and/or the Attraction’s operating hours. RHC in its absolute discretion reserves the right to close the whole or any part of the Attraction at any time or to restrict the number of persons having access to the Attraction(s). The reason for any closure or restriction provided by this condition may include technical or operational reasons, capacity, inclement weather, special events or to ensure the safety and security of guests or if RHC reasonably considers the circumstances so require. For tickets purchased in advance, if the whole Attraction is closed for any of the reasons set out above, RHC may offer replacement tickets for admission to the Attraction on an alternative date in substitution for any other form of redress.

Our right to remove you:

RHC, acting reasonably at all times, reserves the right, in its absolute discretion, to refuse admission to the RHC, ban from entry to RHC, or remove from RHC without any right to a refund, any person whose presence or behaviour may affect the enjoyment and/or safety of other guests or staff, or who:

  1. acts in an inappropriate and/or undesirable manner whilst travelling to the Attraction RHC whether by bus, coach or other means, where such behaviour has been reported to RHC by a reliable independent source;
  2. has been convicted of a criminal offence relating to RHC, or civil unrest at RHC property, uses violent, aggressive, threatening, abusive, discriminatory or insulting words or behaviour or in any way behaves in a manner which may provoke a breach of the peace;
  3. climbs or stands upon fences, barriers, walls, safety fences, rock arrangements, exhibits or any other buildings at the Attraction, enters or attempts to enter any part of the Attraction which is a restricted or prohibited area as determined by RHC.
  4. has displayed any sign or visible representation of any kind which is, or could be reasonably judged to be, threatening, abusive or insulting;
  5. is attempting to gain admission to the Attractions within RHC without a valid Ticket, or has been found inside the paid attractions without a valid Ticket;
  6. has purchased or obtained any Tickets or discount vouchers from a Ticket tout or RHC reasonably believes that they have purchased a ticket from an unauthorised source. 

If any guest in breach of any of these Entry Conditions is a member of a group, then such group of individuals may also, at RHC discretion, be denied entry or escorted from RHC without any right to a refund. RHC reserves the right to initiate legal proceedings or prosecute any person found damaging or defacing any part of the grounds, fences, barriers, walls, exhibits, fabrics or buildings at RHC. At RHCs discretion, future access to the Attraction may be denied to any guest who has previously been denied entry or escorted from the Attraction.


RHC IS PRIVATE PROPERTY. All persons entering the paid Attractions within RHC must pay for admission or hold a valid ticket that has been obtained from the welcome desk at RHC, RyeHeritage.co.uk website or a third party authorised by RHC to sell Tickets. The sale of tickets/vouchers by anyone other than RHC is strictly prohibited. All tickets are non-transferablenot for resale and will become automatically void on any transfer for value.

A binding contract between us (Rye Heritage Centre) and the purchaser comes into existence when the final page of the booking confirmation procedure gives you a booking reference. This contract and all matters arising out of it are governed by English law.

Tickets purchased are only valid on (for tours/events) the date printed on the ticket. For the Rye Model Light & Sound Show e-tickets are only valid for one standard entry within 60 days of purchase. Please check RHC operating calendar for opening times and dates. Tickets may not be valid for special events which may attract a separate admission fee. Tickets will only be exchanged or refunded if RHC, in its absolute discretion, chooses to do so. For the avoidance of any doubt, pre-booked Tickets are non-refundable in the event that admission is refused or relinquished for any reason referred to in these Entry Conditions. Non-dated (standard) tickets booked in advance do not guarantee admission to RHC, especially during busy times or on specific days when there are special events.

Tickets booked online will be delivered in accordance with RHC delivery procedure. Your email must be valid and correct. By purchaseing tickets you allow us to contact you via email and text. If Tickets are bought on behalf of other guests, the buyer accepts these Entry Conditions on behalf of every guest and shall ensure that these Entry Conditions are complied with by each person in the group. If re-entry into the Attraction is required please see a member of staff before exiting the Attraction(s).  Tickets must be retained at all times and submitted for inspection if required by RHC. 

No person under the age of 16 will be admitted to the Attraction unless they are accompanied by an adult aged 18 years or over and such child or children whilst on site must remain under the control or supervision of an adult at all times. RHC reserves the right, in its absolute discretion to change the age restrictions referred to in this condition, if any particular circumstances so require in the interests of safety and security.

Visitor requirements

The safety measures put in place in response to the Covid-19 pandemic are there to safeguard the safety and wellbeing of all guests visiting our Attraction. It is in the interest of everyone at our Attraction to comply with the safety measures that have been put in place. Therefore, should an individual not comply with these safety measures, we reserve the right to require that individual to leave the Attraction in accordance with these terms and conditions.

Acceptance of risk

The safety measures that are being and have been introduced are intended to minimise the risk of contracting the Covid-19 virus but this risk cannot be completely eradicated.  Therefore, anyone visiting RHC acknowledges that they do so at their own risk.

Guest behaviour:

Unnecessary noise or any behaviour likely to cause annoyance to other guests or confusion of any kind is not permitted in any part of RHC. Smoking (including of e-cigarettes) is strictly prohibited.  All attractions, amusements, and any other facilities located in RHC must only be used in accordance with the relevant operator’s instructions.

Dress & appearance:

Guests must wear appropriate clothing (including a top and shoes) at all times whilst at RHC. If guests are wearing clothing that is indecent or likely to cause offence in any way, they will be refused entry or removed from RHC without a refund.

Security and Safety:

Intoxicating liquor may not be taken into RHC except with the express permission of RCH and any persons found possessing alcohol, or who appear to be under the influence of alcohol may be refused admission RHC or escorted from the RHC without any right to a refund.  The use of illegal substances and/or legal highs (including, but not limited to, laughing gas) are strictly prohibited and any persons found possessing, using or who appear to be under the influence of illegal substances and/or legal highs will be refused admission or escorted from RHC without any right to a refund.

CCTV cameras are used to assist in the proper running of RHC. However, we do not make any representation as to the extent of coverage provided by the cameras. All items, belongings and other property brought into RHC by guests are at their own risk and we accept no liability for any loss or damage to such property. As such, we recommend that guests do not bring valuables to RHC. 

Age restrictions may apply to certain elements of our offerings. Certain shows may use lighting effects, strobe lighting or flashing lights.


Pets or animals of any nature are expressly prohibited in RHC (except for guide dogs, hearing dogs and registered assistance dogs).


Unless it is expressly prohibited, you are permitted to take photographs and recordings within RHC provided that these are solely for private use and are not sold or used for any commercial or public purpose.  By accepting these Entry Conditions, you acknowledge that RHC may on demand have access to photographs taken and video footage captured by you and request that certain photographs and/or footage are deleted if they are deemed to be offensive to or infringe the privacy of other guests and/or staff. By accepting these Entry Conditions, you agree not to intentionally photograph and/or capture video footage of any individual without that person’s permission and you must adhere to all photography/filming restrictions in place from time to time whilst within the Attraction. From time to time RHC or other authorised parties carry out photography and/or video recording in RHC, which may feature guests. Entry to the Attraction is deemed acceptance of these Entry Conditions, and you, therefore, agree that RHC or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with RHC or such authorised party (as the case may be).  

RHC Liability

RHC accepts no responsibility for any loss and/or damage suffered by guests as a result of the guest’s failure to comply with these Entry Conditions or any event outside RHC control (including any distress, inconvenience, anxiety or loss of enjoyment arising from the evacuation of the Attraction). This does not affect any guest’s statutory rights or any liability of RHC which cannot be excluded by law.